UDH text alert - unsubscribe?

[babyhails]

how do i cancel my subscription to the UDH txt alert as ive changed my mobile and signed up with my new number and do want the alerts still sent to my old number -im signed up for the 50p a txt option
thanks
love hayley
xx

[babyhails]

just got a txt to my new phone saying the alert 'darren' doesnt exist???
love hayley
xx

[Ennael]

Hiya found this

http://www.unofficialdarrenhayes.com/index.php?option=com_content&task=view&id=1492&Itemid=2

To pay per message text/sms to 60999: alert unofficialdarrenhayes darren

Or theres a link you can go through on the page to pay in advance.

Dunno if that helps!


Edited to add: I've just read again, and think you dont need to suscribe at all just unsuscribe! Of which I have no idea how to do! Sorry lol

[Webmaster]

how do i cancel my subscription to the UDH txt alert as ive changed my mobile and signed up with my new number and do want the alerts still sent to my old number -im signed up for the 50p a txt option
thanks
love hayley
xx

If there is no credit on your old number don't worry about it hon all you need to do is sign up with your new one instead. you need to text (apart from the quote marks) "alert unofficialdarrenhayes darren" to 60999

Also when you sign up again they'll confirm it for you so read that message as it will include information on how to unsubscribe. :)

[babyhails]

i typed that exactly as it is written above twice and got the same message each time:
" the alert 'darren' doesnt exist, please try again example ALERT UNOFFICIALDARRENHAYES NAME'

??
love hayley
xx

[babyhails]

okies quick update, just checked my bill and i was charged £2.55 to be told that this service didnt exist!! that is ridiculous, i thought they where 50p each, im not bothered with this anymore, im online loads anyway
xx

[Webmaster]

okies quick update, just checked my bill and i was charged £2.55 to be told that this service didnt exist!! that is ridiculous, i thought they where 50p each, im not bothered with this anymore, im online loads anyway
xx

Hayley all you need to do is email:

support@txtnation.com

They will sort out a refund for you. Please make sure you include the mobile number that you sent the messages with and you may as well ask them to remove your old number from the alert service at the same time. I have emailed them myself this morning to find out what the problem is and why the alert is coming up as not available.

Its always been a very good service. The charge per message received IS 50p per text.

[babyhails]

thanks maggz, i wasnt getting at you btw i was getting at them in my last post
will do that now and let you know what they say
xx

[babyhails]

just got an email asking for me to verify details and it will take 24-48hrs
xx

[babyhails]

never got a reply contacted them again still not got a reply
did you get a reply maggz
love hayley
xx

[Webmaster]

never got a reply contacted them again still not got a reply
did you get a reply maggz
love hayley
xx

Keep chasing them hon. I forgot all about it to be honest I need to email them again.
:)

[Webmaster]

The query I had with them is sorted out now and the text alerts should be working again - they were working when I sent one out it was just nobody new could sign up.
:)

[babyhails]

thanks maggz
i just signed up and it says i will be charged 50p each day!
so ive unsubscribed again, i give up hun, dont worry about it
ive emailed them again, 3rd time now they just give me a ticket number then dont reply!
love hayley
xx

[Webmaster]

thanks maggz
i just signed up and it says i will be charged 50p each day!
so ive unsubscribed again, i give up hun, dont worry about it
ive emailed them again, 3rd time now they just give me a ticket number then dont reply!
love hayley
xx

Sigh I'll check on that hon can you forward me that text? I'm pretty sure that is just an error on their part and that its 50p per message.
x

[babyhails]

thanks hun, ive forwared you the txt
it was always 50p per TXT on my old phone
sorry to be a pain
love hayley
xx

[babyhails]

just got this email:
TXTNATION WROTE:
Dear User:

Thank you for your enquiry. I have checked our records carefully on your behalf.
Unfortunately, we have no record of an incoming message sent from your mobile
phone number ***********. This indicates that you have not paid for the key in
question and we are therefore unable to provide it via email either.

Common causes for us not receiving a delivery report are (a) that you were out
of network coverage at the time you made the purchase; (b) you are blocked by
your network operator from making premium transactions or (c) that you did not
have sufficient credit on your phone to make the transaction.

I regret that I cannot help you any further with your enquiry.

Regards



and here is my reply:
thats rubbish because it is on my bill that 2 messages where recieved
(a) i have FULL coverage here
(b)ive been charged for it so my network provider hasnt blocked it
(c) ive been charged for it so HAVE got enough credit


grr!
xx